IRS chief warns of refund delays, poor customer service this tax year

Taxpayers could see delays in getting their refunds this year -- as well as "unacceptable" customer service -- as the IRS commissioner warns budget cuts are forcing the agency to cut back.

IRS Commissioner John Koskinen, in an email sent to workers and obtained by Fox News, predicted a messy tax season on several fronts.

"The effect of these cuts will hurt taxpayers and our tax system," he wrote.

He said the cuts could force the IRS to shut down operations for two days later this year, resulting in unpaid furloughs for employees and service cuts for taxpayers. More

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